This web site availability service level agreement applies to you if you have ordered any hosting plan ("service") and you are in good financial standing with Nipon Computer.com

Nipon Computer.com endeavors to have network connectivity available by http access by third parties 99.5% of the time ("web site availability").

Nipon Computer.com is not responsible for the restoration of data to server. We strongly recommend that your purchase backup options for your server, and keep copies of your data off-site with you for emergency purposes. If hardware failure and data loss occur, you the client, are responsible for data restoration. Nipon Computer.com shall not be liable for loss of data under any circumstance.

Hardware replacement will occur within 1-8 hours of the reported problem. In order to reduce replacement hardware downtime, we keep a certain quantity of pre-built systems on hand to swap out hard disks so that your server can be back up in the shortest amount of time. For hard disk failures, we keep pre-installed drives with our standard partitioning for immediate deployment.