Any website on our servers that
uses a high amount of server resources (CPU, memory usage, and
network resources) will be given an option to pay for a
dedicated server. The abuse and misuse of shared system
resources is a serious problem. Accounts on a shared server must
share resources with other users so we must limit how much of
the CPU and memory that can be used by any one account.
In all fairness, we cannot allow one or two clients to use all
of the system resources on a shared machine and have all other
clients suffer because of it. Excessive CPU & memory usage by
one or more clients causes extreme slowness in all areas: MySQL,
Email, HTTP and more. If the CPU and memory usage by a few clients
gets out of hand, all sites hosted on the machine will return
errors and not be accessible in any way. |
Memory usage may not exceed 10% per
domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
350 emails per hour, per domain
There are special exceptions to these rules to be determined at
the time we discover abuse. There are different combinations of
usage that can create problems and other special cases. At any
given time a server is unstable and an account is found to be
the cause, Nipon Computer.com reserve the right to suspend the
account to keep the server online and operating normally. If the
usage is an increasing trend, we recommend the user invest in a
dedicated server so the website can grow at a normal rate
without restriction. |
In the event your
website has been suspended for resource abuse (abuse that cannot
be resolved by removing/changing a script, etc.) and you do not
wish to upgrade to a dedicated server to accommodate your site
needs, Nipon Computer.com will only release the suspension
within 24-48 hours. This is to ensure the CPU intensive site
slows down in traffic to avoid further damage and problems. A
backup will then be provided of your files or you will be
allowed FTP/cPanel access for a certain time period.
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